I’m Yas Longoria, a proven leader in transforming customer success and support organizations into growth engines. With over a decade of experience in SaaS post-sales leadership, I specialize in creating scalable strategies, empowering teams, and delivering measurable results that elevate businesses and delight customers.

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What I Offer

For Employers: Looking for a seasoned Customer Experience Leader to elevate your business? My proven strategies turn support into a revenue-driving engine. Explore my journey of transforming organizations to see how I can drive actionable results for your team.

For Businesses and Individuals: Interested in improving your customer experience or learning from my success stories? Let’s uncover the strategies that have driven growth, retention, and operational efficiency.

 

Key Highlights

• Human-First Leadership: Maintaining 100% employee retention over 10 years through a commitment to team empowerment, collaboration, and growth.

• Operational Excellence: Decreasing response times by 78% quarter-over-quarter while achieving record CSAT scores.

• Scalable Solutions: Transforming a $10 million MRR customer success organization in just four months.

 

Explore My Journey

• Dive into my Leadership Achievements to see how I’ve built high-performing teams and scalable operations.

• Read my Transformation Stories to uncover how I’ve delivered impactful results in customer success and support.

• Check out my LinkedIn Recommendations to hear directly from those I’ve worked with.

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Let’s Work Together

Whether you’re seeking a strategic leader, actionable insights, or inspiration for your customer experience strategy, I’m here to help. Let’s explore what excellence in customer experience can achieve together.

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